Last updated: 8th October 2024
1 ABOUT US
1.1 Company details. Odore Limited (company number 10726054) (“Odore”, “we”, “us” and “our”) is a
company registered in England and Wales and our registered office is at International House, 61 Mosley
Street, Manchester, England, M2 3HZ. We operate the online platform “Odore” accessible via the website
https://app.odore.com// ( “Platform”).
1.2 Contacting us. If you have any queries, please email our customer service team at info@odore.com. How
to give us formal notice of any matter under the Contract is set out in clause 15.
1.3 Our Platform. We provide services aimed at enabling brands to engage effectively with their audience,
build authentic relationships, and amplify their message via the Platform. The Platform does this in two
ways by enabling third-party brands and businesses (“Brands”):
(a) to connect with brand ambassadors, such as yourself (“User”, “you” and “your”), to assign specific
tasks or activities that can be completed by you (“Missions”), and to reward you with in-Platform
points for the successful completion of each Mission (“Points”) which can be spent on non-monetary
compensation or benefits (“Rewards”) (together the “Advocacy Activities”); and/or
(b) to provide product sampling services to individuals such as you (“Sampling Services”).
1.4 Our services. Our services to you extend only to making the Platform available to you, introducing you to
Brands via the Platform, and facilitating the Advocacy Activities and/or the Sampling Services (to the extent
that such facilitation is technically possible using the functionality available within the Platform) (“Services
”).
1.5 Our role. Odore’s role in Advocacy Activities and Sampling Services is solely as a provider of the Platform,
and we shall not be responsible for the provision or receipt of either.
PART A – GENERAL PLATFORM TERMS
2 OUR CONTRACT
2.1 Our contract. These terms and conditions (“Terms”) apply to your use of our Services as a User and form
our contract with you (“Contract”). These Terms apply to the exclusion of any other terms that you seek to
impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
2.2 Entire agreement. The Contract is the entire agreement between you and us in relation to its subject
matter. You acknowledge that you have not relied on any statement, promise or representation or
assurance or warranty that is not set out in the Contract.
2.3 Language. These Terms and the Contract are made only in the English language.
2.4 Our services. We shall provide the Services to you with reasonable care and skill.
3 SETTING UP AN ACCOUNT
3.1 Eligibility criteria. In order to set up an account on the Platform and become a User you must be at least
18 years of age.
3.2 User requirements. You agree:
(a) to cooperate with us in all matters relating to the Services and comply with all Platform policies
reasonably notified to you from time to time;
(b) to adhere to all applicable laws, regulations, and professional standards when using the Platform and
receiving the Services, and when engaged in the Advocacy Activities and Sampling Services;
(c) to conduct yourself in a manner that reflects favourably at all times on Odore and the good name,
goodwill and reputation of Odore;
(d) that your name, email address, phone number, image, likeness and other personal details may be
provided or made available to actual and potential Brands by or on behalf of Odore;
(e) to provide us with such information and materials as we may reasonably require in order to supply the
Services and ensure that such information is up-to-date, true, complete and accurate in all respects;
(f) that you are not guaranteed to be accepted for the Platform, and Odore reserves its right entirely to
refuse or revoke your account and block you from having an account on the Platform;
(g) to maintain the confidentiality of Brand interactions and documents;
(h) to keep all personal information up-to-date, true, complete and accurate on the Platform; and
(i) not use the Platform to provide any goods or services other than as expressly permitted herein.
3.3 Compatible Device. Users must possess a device equipped with access to the Platform in order to use the
Services.
4 RIGHT TO USE THE PLATFORM
4.1 Your right to use the Platform. Subject to your compliance with the terms of this Contract, we grant you
the non-exclusive, non-transferable, non-sublicensable, revocable right for the term of this Contract to use
the Platform solely for the purposes of accessing and using the Services in accordance with these Terms.
The Platform is provided on an "as is" basis without any warranties of any kind, either express or implied,
including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and
non-infringement. We shall use reasonable endeavours to ensure the Platform is available, secure and
functioning properly, but beyond this we do not warrant that the Platform will be uninterrupted, timely,
secure, or error-free, or that any defects will be corrected. We make no guarantees as to the accuracy,
completeness, or reliability of any information or content available through the Platform. We will give you as
much notice of such downtime as is reasonably possible. You understand and agree that you will be solely
responsible for any damage or loss that results from your use of the Platform, including any damage or loss
of data.
4.2 Restrictions on your use of the Platform. You agree that you will:
(a) not rent, lease, sub-license, loan, provide, or otherwise make available, the Platform, your Platform
account, or Services in any form, in whole or in part to any person without prior written consent from
us;
(b) not copy the Platform or Services, except as part of the normal use of the Platform or where it is
necessary for the purpose of back-up or operational security;
(c) not translate, merge, adapt, vary, alter or modify, the whole or any part of the Platform or Services nor
permit the Platform or the Services or any part of them to be combined with, or become incorporated
in, any other programs, except as necessary to use the Platform and the Services on devices as
permitted in these terms;
(d) not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any
part of the Platform or the Services nor attempt to do any such things, except to the extent permitted by
law; and
(e) comply with all applicable technology control or export laws and regulations that apply to the
technology used or supported by the Platform or any Service.
4.3 Acceptable use of the Platform. You must not:
(a) use the Platform or any Service in any unlawful manner, for any unlawful purpose, or in any manner
inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or
inserting malicious code, such as viruses, or harmful data, into the Platform, any Service or any
operating system;
(b) infringe our intellectual property rights or those of any third party in relation to your use of the Platform
or any Service, including by the submission of any material (to the extent that such use is not licensed
by these terms);
(c) transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of
the Platform or any Service;
(d) use the Platform or any Service in a way that could damage, disable, overburden, impair or
compromise our systems or security or interfere with other users;
(e) create, share, or promote any content that encourages, glorifies, or incites violence, self-harm, hate
speech, or any other form of harmful behaviour; and
(f) collect or harvest any information or data from any Service or our systems or attempt to decipher any
transmissions to or from the servers running any Service.
4.4 Keep your password confidential. When creating an account on the Platform, you will need to choose a
username and password, which you must keep confidential at all times and not allow any third party to use
your account.
4.5 Notification of unauthorised use. You should notify us immediately if you become aware of any
disclosure or unauthorised use of your Platform account details. You are responsible for all activity on the
Platform using your account, whether authorised or unauthorised.
4.6 Monitoring content. We reserve the right, at our sole discretion, to remove, edit, block, or monitor any
Platform content or accounts that we determine to be in violation of these Terms, although we are under no
obligation to do so.
5 COMPETITION TERMS
5.1 When these terms apply. The provisions of this clause 5 shall apply to any competitions, prize draws or
promotions (“Competitions”) that you may enter into with Brands via the Platform. In the event of any
conflict between the provisions of this clause 5 and any other Competition terms and conditions, those
other Competition terms and conditions shall take precedence.
5.2 Entry requirements. To enter a Competition, you must follow the instructions provided by the Brand via
the Platform. This may include, but is not limited to, completing an entry form, performing specific actions,
or submitting required information. Entry to Competitions may be subject to eligibility criteria specified by
the Brand, including but not limited to age, residency, or membership status. Entries on behalf of another
person or joint entries are not permitted.
5.3 Prizes and selection of winners. The Brand is solely responsible for determining the nature and value of
the prizes, as well as the method of selecting winners. Winners will be chosen as specified in the
Competition terms and conditions provided by the Brand. Odore shall have no involvement in and shall not
be liable for the selection process or the awarding of prizes. There is no cash alternative to the prize and
the prize is non-negotiable and non-transferable. Any questions, concerns, or disputes regarding the
Competition, including the selection of winners and distribution of prizes, must be directed to the relevant
Brand.
5.4 Notification and acceptance of prizes. Winners will be notified by the method specified in the applicable
Competition terms and conditions. To claim a prize, winners may be required to provide additional
information or undertake specific actions within a timeframe determined by the Brand. Failure to comply
with these requirements may result in forfeiture of the prize. The Brand reserves the right to offer an
alternative prize of equal or greater value in the event the original prize is unavailable.
5.5 Publicity and privacy. By entering a Competition, you may be required to participate in publicity or
promotional activities as a condition of winning a prize. This may include, but is not limited to, the use of
your name, likeness, and entry materials in promotional content. Any personal data collected in relation to
a Competition will be processed in accordance with the Brand's privacy policy and applicable data
protection laws.
5.6 Disqualification. The Brand reserves the right to disqualify any entrant who breaches these terms and
conditions or any other applicable Competition terms, or who engages in fraudulent or dishonest conduct.
Disqualified entrants will forfeit their right to claim any prize.
5.7 Changes and cancellations. The Brand reserves the right to amend, suspend, or cancel a Competition at
any time and for any reason, provided that it acts reasonably in doing so. Any such changes will be
communicated to you via the Platform.
5.8 Liability. Odore shall not be liable for any loss or damage arising from your participation in a Competition
or your acceptance or use of a prize, to the fullest extent permitted by law.
6 OUR SERVICES
6.1 Descriptions and illustrations. Any descriptions or illustrations on our website and Platform are
published for the sole purpose of giving an approximate idea of the services described in them. They will
not form part of the Contract or have any contractual force.
6.2 Updates. From time to time, we may automatically update the Platform and Services to improve
performance, enhance functionality, reflect changes to the operating system or address security issues.
6.3 Changes to the Services and these Terms. We reserve the right to modify our Services and these Terms
at any time by updating them on the Platform or otherwise notifying you. You may be required to review and
agree to the updated Terms to continue using our Services. Your ongoing use of the Services signifies your
acceptance of the revised Terms and/or Services.
6.4 Third-party services. Our Services and Platform may at times include or provide access to third-party
services, products, or content, which are provided by independent third parties not affiliated with us. We do
not endorse, warrant, or assume any responsibility for any such third-party services. Your use of third-party
services is subject to the terms and conditions imposed by the respective third-party providers. We shall
not be liable for any issues, disputes, or claims arising from or related to your use of third-party services.
Any interactions, transactions, or agreements you enter into with third-party providers are solely between
you and the relevant third-party provider.
7 INTELLECTUAL PROPERTY RIGHTS
7.1 IP rights in the Services. All intellectual property rights in or arising out of or in connection with the
Services and the Platform (other than intellectual property rights in any materials provided by you) will be
owned by us. Other than as expressly stated herein, no rights are granted in or to the Services or the
Platform. You must not use our name or trade marks without our prior written consent.
7.2 Licence you provide to us. You grant us a non-exclusive, worldwide, royalty-free, sublicensable,
transferable licence to use, copy, modify, host, reproduce, display and publish any content, data or
information you provide to us for the purpose of providing the Services, facilitating the Advocacy Activities
and Sampling Services, and operating, improving and marketing the Platform and our services in any
media.
8 OUR RELATIONSHIP WITH YOU
8.1 Contractual relationship with the Brands. You acknowledge and agree that we are not party to any
contract or transaction you enter into with Brands, nor do we have any responsibility to enforce any such
contract or transaction against the Brands, and you do not have any right to enforce such terms against us.
8.2 You contract directly with the Brands. You agree to engage in the Advocacy Activities and/or receive
the Sampling Services in accordance with these Terms and any other terms you agree with the Brands. In
the event of a dispute with a Brand, your recourse is against that Brand and not against Odore. Odore is not
responsible or liable for the actions or inactions of a Brand or other third party in relation to the Advocacy
Activities or Sampling Services.
8.3 Status as independent contractor. You engage in the Advocacy Activities and Sampling Services strictly
as an independent contractor, and not as an employee, worker, agent, joint venturer, partner or franchisee
of Odore or any Brands for any purpose. You shall be fully responsible for any tax and national insurance
and social security contributions and any other liability, deduction, contribution, assessment or claim
arising from, or made in connection with, the Contract or your involvement in the Advocacy Activities and
Sampling Services.
9 PERSONAL DATA
9.1 Use of your personal information. We will use your personal data that you provide to us and that we
otherwise collect from you to provide the Services.
9.2 Privacy policy. We will process your personal data in accordance with our privacy policy:
https://www.odore.com/legal/privacy-policy. Your personal data will be processed by each Brand in
accordance with its respective privacy policy. You are advised to obtain (from each Brand) and review the
privacy policy of each Brand you engage with through the Platform.
10 LIMITATION OF LIABILITY
10.1 Unlimited liability. Nothing in the Contract limits any liability which cannot legally be limited, including
liability for: (a) death or personal injury caused by negligence; and (b) fraud or fraudulent misrepresentation
.
10.2 Exclusions of liability. Subject to 410.1, we will not be liable to you, whether in contract, tort (including
negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) loss of profits; (b) loss of sales or business; (c) loss of agreements or contracts; (d) loss of anticipated
savings; (e) loss of use or corruption of software, data or information; (f) loss of or damage to goodwill; (g)
any failure by a Brand to issue or provide any Points, Rewards or Sampling Services; (h) any third party
claim of intellectual property infringement in relation to your content or any other user content; (i) the
actions or omissions of any Brands; or (j) any indirect or consequential loss.
10.3 Limitation on liability. Subject to 410.1 and 10.2, our total aggregate liability to you in any 12-month
period starting on the date on which you accept these Terms or any anniversary of it (each a “Contract
Year”), for all other losses arising under or in connection with this Contract, whether in contract, tort
(including negligence), breach of statutory duty, or otherwise, shall be limited to £100.
10.4 Commitments regarding standard of Services. We have given commitments as to compliance of the
Services and the Platform with the relevant specification in this Contract. In view of these commitments, we
disclaim all warranties, whether express or implied, including but not limited to those concerning quality,
fitness for a particular purpose, non-infringement, title, quiet enjoyment, and freedom from viruses or
malware.
10.5 Notice period for claims. Unless you notify us that you intend to make a claim in respect of an event
relating to this Contract within the notice period, we shall have no liability for that event. The notice period
for an event shall start on the day on which you became, or ought reasonably to have become, aware of the
event having occurred and shall expire 1 year from that date. The notice must be in writing and must
identify the event and the grounds for the claim in reasonable detail.
10.6 Survival of this clause. This 410 will survive termination of the Contract.
11 YOUR INDEMNITY TO US
11.1 Indemnity. You hereby indemnify and defend us, and undertake to keep us indemnified and defended,
against any and all losses, damages, costs, liabilities, claims, actions and expenses (including without
limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute)
incurred or suffered by us and arising directly or indirectly out of:
(a) any breach by you of any provision of these Terms;
(b) the content, data and information provided to us by or on behalf of you under this Contract;
(c) your violation of any third-party rights, including, without limitation, intellectual property rights, rights of
publicity, confidentiality, property and/or privacy rights;
(d) your personal tax position, tax accounting (or failure thereof), and/or any determination by a court or
regulatory authority that Odore is required to account for tax on your behalf;
(e) your breach of applicable laws; and
(f) your use of the Platform.
12 CONFIDENTIALITY
12.1 Confidentiality obligation. Each party to this Contract undertakes that it will not at any time disclose to
any person any confidential information concerning the other party’s business, affairs, customers, Brands
or suppliers, except as permitted by 512.2.
12.2 Permitted disclosure. Each party may disclose the other party’s confidential information:
(a) to such of our respective employees, officers, representatives, subcontractors or advisers who need to
know such information for the purposes of exercising our respective rights or carrying out our
respective obligations under the Contract. We will each ensure that such employees, officers,
representatives, subcontractors or advisers comply with this 512; and
(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory
authority.
12.3 Limited use of confidential information. Each party may only use the other party's confidential
information for the purpose of fulfilling our respective obligations under the Contract. Subject to its
obligations under applicable law, each party shall, immediately on request, delete or return all of the other
party’s confidential information in its possession or control and certify to the other party in writing that it has
done so.
13 SUSPENSION AND TERMINATION
13.1 Termination for convenience. You may terminate this Contract at any time and for any reason by
terminating your Platform account using the designated functionality in the Platform. Your termination of
this Contract does not affect any agreements you have with the Brands, and you shall continue to be bound
by such agreements.
13.2 Our right to suspend. We may suspend or restrict your access to the Platform and the Services in the
event you violate these Terms.
13.3 Our right to terminate. We can immediately terminate this Contract and your rights to use the Platform
and our Services for any of the following reasons:
(a) you have not complied with these Terms, including the policies referred to in them and your non-
compliance is more than trivial or is repeated;
(b) we reasonably consider that our continuing to provide the Services to you could expose the Platform to
disrepute, contempt, scandal or ridicule, or would tend to shock, insult or offend the public or reflect
unfavourably on the Platform's reputation or the Brands and other Users; or
(c) we decide to stop providing the Platform or the Services.
13.4 Consequences of termination. On termination of the Contract:
(a) all rights granted to you under these Terms shall cease, your right to access and use the Platform and
Services shall terminate, and we shall be entitled to disable your access to the same;
(b) you must immediately remove the Platform from all devices; and
(c) termination of the Contract will not affect your or our rights and remedies that have accrued as at
termination.
13.5 Survival. Any provision of the Contract that expressly or by implication is intended to come into or continue
in force on or after termination will remain in full force and effect.
14 FORCE MAJEURE
14.1 Exclusion of liability for Events Outside our Control. We will not be liable or responsible for any failure
to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act
or event beyond our reasonable control (“Event Outside Our Control”).
14.2 Our obligations. If an Event Outside Our Control takes place that affects the performance of our
obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under the Contract will be suspended and the time for performance of our obligations
will be extended for the duration of the Event Outside Our Control. We will arrange a new date for
performance of the Services with you after the Event Outside Our Control is over.
15 NOTICES
15.1 Emails. When we refer to "in writing" in these Terms, this includes but is not limited to email.
15.2 Requirements for notices. Any notice or other communication given by one of us to the other under or in
connection with the Contract must be in writing and be delivered personally, sent by pre-paid first-class
post or other next working day delivery service, or to an email address notified directly to the other party.
15.3 Deemed delivery of notices. A notice or other communication is deemed to have been received: (i) if
delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;
(ii) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second
working day after posting; or (iii) if sent by email, at 9.00 am the next working day after transmission.
15.4 Proof of service of a notice. In proving the service of any notice, it will be sufficient to prove, in the case of
a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an
email, that such email was sent to the specified email address of the addressee.
15.5 Service of proceedings. The provisions of this clause will not apply to the service of any proceedings or
other documents in any legal action
16 GENERAL
16.1 Assignment and transfer We may assign or transfer our rights and obligations under the Contract to
another entity. You may only assign or transfer your rights or your obligations under the Contract to another
person if we agree in writing.
16.2 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not
enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights
against you or that you do not have to comply with those obligations. If we do waive any rights, we will only
do so in writing, and that will not mean that we will automatically waive any right related to any later default
by you.
16.3 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides
that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
16.4 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of
its terms.
16.5 Governing law and jurisdiction. The Contract, its subject matter and formation, is governed by the law of
England and Wales and we each irrevocably agree to submit all disputes arising out of or in connection with
the Contract to the exclusive jurisdiction of the courts of England and Wales.
PART B – ADVOCACY TERMS
17 ADVOCACY ACTIVITIES
17.1 When this Part B applies. The provisions of this Part B – Advocacy Terms shall apply to the Advocacy
Activities.
17.2 Working with the Brands. Brands can use the Platform to identify and recruit Users who love their brand
and wish to share it with their network. If recruited by a Brand, you will have the opportunity to communicate
with that Brand and potentially engage in Advocacy Activities through the Platform. Subject to these Terms,
you will be able to complete Missions set by Brands in exchange for Points which you can use to obtain
Rewards via the Platform. We do not provide any guarantees that any Brands will engage you or continue
to involve you in any Advocacy Activities, and Odore shall not be liable in any way if they do not.
17.3 Terms with the Brands. Brands will often have their own terms and conditions they will require you to
comply with in respect of the Advocacy Activities. You must comply with all terms you agree with the
Brands and ensure you document appropriately the terms of your agreement with the Brands.
18 MISSIONS
18.1 Missions. Brands can set Missions through the Platform, detailing specific tasks or activities they wish for
you to complete as part of the Advocacy Activities. The scope, requirements, and objectives of each
Mission will be defined by the respective Brand. You will have the opportunity to review the conditions of
any Mission before accepting it. By accepting a Mission, you agree to complete the tasks as specified and
within any deadlines provided by the Brand. Failure to fulfil the terms of the accepted Mission may result in
the failure of you to obtain any Points or Rewards, the revocation of any Points or Rewards awarded in
connection with that Mission, and/or the cessation of current and future Advocacy Activities with the
concerned Brand. Brands may remove modify or remove Missions at any time in its sole discretion.
18.2 User Content. You warrant and represent that any data, images, photographs, text, videos, information,
logos, representations, comments, links, graphics, and/or other materials (including any username, real
name, image, likeness, caption, location, or other identifying information) that you upload and post in
connection with any Advocacy Activities ("Content") are either owned by you or properly licensed to you.
Additionally, you assure that you possess the right to use such Content as contemplated under these
Terms. By submitting, posting, or displaying Content on or through this platform, you grant Odore or Brands
we work with a worldwide, non-exclusive, royalty-free, transferable, and sublicensable right to use, copy,
modify, distribute, publicly display, and perform the content in connection with the operation of our services.
This includes promoting and redistributing parts or all of the User’s content in any media formats and
through any media channels.
18.3 User obligations. You agree to:
(a) personally complete each Mission in good faith, and agree not to exploit or mislead the Platform, the
Services, the Brand, or the terms of a Mission in order to improperly obtain Points or Rewards, nor
instruct or permit any third party to do so;
(b) only upload and post Content on your own personal media channels or any other channel specified in
a mission and the Platform and not on any other media;
(c) not make any promises, warranties, or statements regarding a Brand or its products or services unless
you have been explicitly authorised to do so by the relevant Brand;
(d) not re-use Content for another Brand;
(e) not violate our intellectual property rights or those of any third party in connection with your use of the
Platform and our Services, your involvement in the Advocacy Activities, or the creation and use of the
Content;
(f) provide us and the Brands with relevant information and materials reasonably requested in respect of
the Advocacy Activities and ensure the same is complete, accurate and kept up-to-date;
(g) not upload or post any Content that is illegal, misleading, inaccurate, defamatory, offensive, or
otherwise objectionable, including but not limited to Content that is violent, discriminatory, or of a
sexual nature;
(h) comply with any requirements stipulated by the Brand to document and/or verify your independent
contractor status; and
(i) comply with any third-party terms, including but not limited to platform and website terms, in relation to
your distribution of the Content and the promotion of the Brands.
18.4 Published Content. You acknowledge and agree that any Content you publish through the Services will
become publicly available, allowing other users to view, interact with, and share such Content on the
Platform and third-party sites. By sharing content publicly, you grant Brands a non-exclusive license to
access, use, reproduce, distribute, and display your content in accordance with these Terms and
Conditions. Odore or a Brand may also use publicly shared content for promotional or marketing purposes,
subject to these terms and conditions. We are not responsible for how other users utilise your Content and
hereby disclaim any liability in connection therewith.
19 REWARDS
19.1 Rewards. Brands can offer a variety of Rewards via the Platform which can be obtained in exchange for
Points. Rewards may include, but are not limited to, free products, access to events, discounts, exclusive
access to new products, educational content, VIP services, and sponsored trips. The specific nature and
terms of any Rewards will be determined by the respective Brand and communicated to you through the
Platform. Each Brand shall have full discretion to declare Points and Rewards invalid, provided that it acts
reasonably in doing so. No Points shall be issued to you if a Mission is not fully completed.
19.2 Brands are responsible for issuing you Points and Rewards. Brands are solely responsible for issuing
you Points and Rewards via the Platform. Odore shall not be liable in any manner regarding the issuance,
management, or delivery of such Points and Rewards, except to the extent that failure results from Odore’s
breach of these Terms. Any questions, concerns, or complaints that arise in relation to the Points or
Rewards, including but not limited to their issuance, redemption, validity, or any other associated matter,
must be directed to the relevant Brand. Odore is not responsible for resolving any such issues and does not
have the authority to intervene in the Brand’s decision-making process concerning Points and Rewards.
19.3 How Points are calculated and issued. The number of Points earned for the successful completion of a
Mission is determined by the Brand and communicated to you via the Platform in advance of you accepting
a Mission. Where there is a change to the rate or method of calculation applicable to any Points, such
change shall apply to all affected Missions completed from the effective date of the change. Payments
shall be made at intervals determined by each applicable Brand and will be issued to you via the Platform.
We are not obligated to make any Payment for which we have not received funds from the Brand or in
relation to which a dispute exists.
19.4 Redeeming Rewards. You may exchange your Points for Rewards offered by Brands through the
Platform. The process for redeeming Points and obtaining Rewards will be governed by the terms and
conditions specific to each Brand, which will be communicated to you via the Platform prior to redemption.
Rewards are subject to availability and may be subject to additional terms and conditions as determined by
the respective Brand. The Brand may offer tiered Rewards based on the number of Points earned. Each
tier may provide access to different levels of Rewards, with higher tiers typically offering more valuable or
exclusive Rewards. The Brand will display the necessary Points required to redeem each Reward via the
Platform. Once a Reward has been redeemed, it cannot be exchanged, refunded, or returned except as
provided under the applicable Brand’s terms or as otherwise agreed by the Brand. Brands, at their
discretion, may limit, modify, or cancel Rewards and the conditions under which they may be redeemed.
Once Points are redeemed for a Reward, the corresponding Points will be deducted from your account
immediately. Odore is not responsible for any issues or disputes that arise in relation to the redemption
process, and all such matters should be addressed directly with the relevant Brand.
19.5 Termination. In addition to the provisions of clause 13, on termination of the Contract, unspent Points shall
automatically expire and we reserve the right to remove such Points from your Platform account.
PART C – SAMPLING TERMS
20 SAMPLING SERVICES
20.1 When this Part C applies. The provisions of this Part C – Sampling Terms shall apply to the Sampling
Services.
20.2 Product Samples. Brands may offer product samples to you via the Platform, which can be accessed or
requested in accordance with the terms specified by the respective Brand. The availability and nature of
product samples will be determined by each Brand and communicated to you through the Platform.
20.3 Access to product samples. To access a product sample, you may be required to follow specific
instructions provided by the Brand via the Platform. This may include but is not limited to completing a form,
providing certain information, or undertaking specific actions. Access to product samples is subject to the
availability and terms set forth by the respective Brand. Brands reserve the right to limit or restrict access to
product samples at their discretion.
20.4 Conditions of Use. Product samples are provided for personal use only, unless otherwise specified by the
Brand. You are prohibited from reselling, distributing, or using such samples for commercial purposes
without prior written consent from the respective Brand. Failure to comply with these conditions may result
in the suspension or termination of your access to the Platform and/or legal action.
20.5 Responsibility of Brands. Brands are solely responsible for the delivery, management, and quality of the
product samples offered via the Platform. Odore shall not be liable for any issues, defects, or discrepancies
related to product samples. Any questions, concerns, or complaints that arise in relation to the product
samples, including but not limited to their access, use, quality, or any other associated matters, must be
directed to the relevant Brand. Odore does not have the authority to intervene in any disputes involving
product samples.
20.6 Terms with the Brands. Brands may have their own terms and conditions they will require you to comply
with in respect of the Sampling Services. You must comply with all terms agreed with the Brands and
ensure you document appropriately the terms of your agreement with the Brands
