Legal
How to delete your data
This page explains how creators who use Odore can disconnect Instagram and ask us to delete their data.
01 Disconnect Instagram
- Sign in to the creator portal of the brand you work with.
- Open Profile, then Connected accounts.
- Next to Instagram, select Disconnect.
If you work with more than one brand on Odore, repeat these steps in each brand's portal.
Disconnecting removes Odore's stored connection, including its access tokens, so Odore stops reading new data from your account. It does not delete data Odore already holds. To delete that, follow the steps below.
You can also remove Odore's access in your Facebook settings, under Business Integrations. This stops Odore's access, but it does not delete data Odore already holds.
02 Ask us to delete your data
Email support@odore.com with the subject "Data deletion request". Send it from the email address you use to sign in to the creator portal, and tell us which brands you work with and which social accounts you connected.
To protect your data, we confirm each request comes from you before we delete anything. If you write from a different address, we will reply to confirm the request.
We complete deletion within 30 days of a verified request.
03 Questions
Contact support@odore.com.