We, Odore Limited, a company registered in England and Wales under company number 10726054 whose registered address is at International House, 61 Mosley Street, Manchester, England, M2 3HZ (“We”, “Us” and “Our”), understand that your privacy is important to you and that you care about how your personal data is used and shared online.
We respect and value the privacy of everyone who uses Our services, buys products from Us or visits Our website, www.odore.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
1.1 In this Policy, the term “personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via one of our vending machines or Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”).
1.3 For purposes of the applicable Data Protection Laws, Odore Limited is the "data controller". This means that Odore Limited determines the purposes for which, and the manner in which, your Data is processed.
2. Data collected
2.1 We may collect the following Data, which includes personal Data, from you:
(c) contact Information such as email addresses and telephone numbers;
(d) demographic information such as postcode, preferences and interests;
(e) IP address (automatically collected);
(f) web browser type and version (automatically collected);
(g) operating system (automatically collected);
(h) a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
3. How we collect Data
3.1 We collect Data in the following ways:
(a) data is given to us by you; and
(b) data is collected automatically.
4. Data that is given to us by you
4.1 Odore Limited will collect your Data in a number of ways, for example:
(a) when you contact us through the Website, by telephone, post, e-mail or through any other means;
(b) when you register with us and set up an account to receive our products/services;
(c) when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
(d) when you enter a competition or promotion through a social media channel;
(e) when you elect to receive marketing communications from us;
(f) when you use our services;
5. Data that is collected automatically
5.1 To the extent that you access the Website, we will collect your Data automatically, for example:
(a) we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
(b) we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
6. Our use of Data
6.1 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
(a) improvement of our products / services;
(b) transmission by email of marketing materials that may be of interest to you;
(c) contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
(d) for the provision of digital campaigns launched on the platform;
6.2 We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
6.3 For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
(a) soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
(b) for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
(c) if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
6.4 When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
6.5 We may use your Data to show you Odore Limited adverts and other content on other websites. If you do not want us to use your data to show you Odore Limited adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).
7. Who we share Data with
7.1 We may share your Data with the following groups of people for the following reasons:
(a) any of our group companies or affiliates - as per the terms agreed, the personal information of opted-in individuals will be shared with the data controller, the brand partner. If individuals do not opt-in, only anonymised information would be shared;
(b) our employees, agents and/or professional advisors - to provide the service we offer on behalf of our brand partners;
(c) third party service providers who provide services to us which require the processing of personal data - to provide a more effective service through the platform;
8. Keeping Data secure
8.1 We will use technical and organisational measures to safeguard your Data, for example:
(a) access to your account is controlled by a password and a user name that is unique to you.
(b) we store your Data on secure servers.
8.2 Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: firstname.lastname@example.org.
8.3 If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
9. Data retention
9.2 Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
10. Your rights
10.1 You have the following rights in relation to your Data:
(a) Right to access - the right to request
(i) copies of the information we hold about you at any time, or
(ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
(b) Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
(c) Right to erase - the right to request that we delete or remove your Data from our systems.
(d) Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
(e) Right to data portability - the right to request that we move, copy or transfer your Data.
(f) Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
10.2 To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: email@example.com.
10.3 If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
10.4 It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
11. Links to other websites
12. Changes of business ownership and control
12.2 We may also disclose Data to a prospective purchaser of our business or any part of it.
12.3 In the above instances, we will take steps with the aim of ensuring your privacy is protected.
13. Cookies - Odore Limited Cookies Policy
What are cookies
- Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.
- Cookies can be "persistent" or "session" cookies.
- When you use and access the Service, we may place a number of cookies files in your web browser.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
- Essential cookies: used solely to carry out or facilitate the transmission of communications over a network or strictly necessary to provide an online service which you have requested. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
- Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website ('analytical' cookies) or cookies used to display advertisements to you ('advertising' cookies).
- In addition to our own cookies, we may also use various third-parties’ cookies to report usage statistics of the Service, deliver advertisements on and through the Service.
What are the choices regarding cookies?
- Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.